Health Express (“Health Express”, “we”, “us”, or “our”) is a platform owned and operated by Health Express LLP, a company incorporated under the Indian Partnership Act 1932, having its registered office at No 9 VMS Tower, Thambu Chetty Palya Main Rd, opposite Amma’s Pastry, Bengaluru, Karnataka 560016
This Privacy Policy describes how we collect, use, share, and protect your personal and health-related data when you use our website, mobile app, and services including but not limited to diagnostic tests.
Last Updated on Dec 5, 2025
Information We Collect
We collect the following types of information:
a. Personal Information
- Name, age, gender, contact details (email, phone number)
- Address (for home sample collection and medicine delivery)
- Aadhaar or government ID (where legally required)
b. Health Information
- Test bookings and results (pathology, radiology)
- Prescriptions and medicine purchase history
- Symptoms, health records, and consultation data
c. Payment and Transaction Data
- UPI, card, or wallet-based transaction details (handled via secure payment gateways)
d. Device & Usage Data
- IP address, device ID, browser type, and usage logs
- Location data (for nearest phlebotomist/technician assignment)
2. How We Use Your Information
Your data is used to:
- Facilitate lab test bookings and home collections
- Deliver accurate reports and diagnostic results
- Fulfill prescriptions and medicine orders
- Provide customer support and respond to queries
- Improve our platform, logistics, and analytics (including AI-driven dispatch and recommendation systems)
- Comply with legal and regulatory requirements
3. Data Sharing & Disclosure
We may share your data with:
- NABL-accredited diagnostic labs and licensed pharmacies
- Delivery/logistics partners for sample and medicine dispatch
- Healthcare professionals for consultation or report validation
- Government authorities, if required under applicable law
- Third-party service providers (e.g. cloud hosting, analytics), strictly under confidentiality and data processing agreements
4. Data Storage & Security
- All personal and health information is stored securely on encrypted servers.
- Access is restricted based on roles and protected via secure authentication.
- We retain data only as long as necessary to fulfill the purposes described above or as required by law.
5. Your Rights
You have the right to:
- Access your health records and reports
- Request correction or deletion of your personal data
- Withdraw consent (note: this may limit our ability to serve you)
- Lodge a complaint with the data protection officer or relevant authority
6. Children’s Privacy
Health Express is not intended for use by individuals under 18 without parental/guardian consent. We do not knowingly collect information from minors.
7. Cookies and Tracking
Our website/app may use cookies to improve your experience, including session management, analytics, and personalization. You can control cookie preferences via browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be notified via email or prominently on our platform.
9. Contact Us
For any questions, concerns, or requests regarding your privacy, please contact:
Registered address: Health Express, C/o – Asian Health Meter, No 9 VMS Tower, Thambu Chetty Palya Main Rd, opposite Amma’s Pastry, Bengaluru, Karnataka 560016
Corporate address: Health Express, C/o – Asian Health Meter, No 9 VMS Tower, Thambu Chetty Palya Main Rd, opposite Amma’s Pastry, Bengaluru, Karnataka 560016
Email: hello@healthexpress.care
Phone: +91 94499 70463
